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By submitting and purchasing an order you agree to the following terms and conditions of our limited warranty: High Definitions productions makes every effort to get the shot and have equal time and close ups for your son or daughter. If for some reason your not satisfied please let us know. On concerts with more than one venue of the SAME performance (same dancers, same songs, same runtime) HDDance will film the performance of their choosing and use that recording for the basis of all publications. No refunds will be given for lost, stolen, or unclaimed dvds via usps. ?If for some reason you USPS has lost a DVD and this is confirmed with USPS written notifications must be given to HD-Dance via their contact form on their website within 2 months of concert and we will replace the dvd. DVD’s typically ship out within 1 month of the concert. Digital downloads are subject to availability and carry no warranty.